Effective Date: October 14, 2023
1. Overview
At PowerPlayerWorld, we are committed to providing our customers with top-quality products and excellent service. If you are not completely satisfied with your purchase, we offer a straightforward and fair return and refund process. Please take a moment to review our policy to understand how it works.
2. Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- You have received the product within the last 30 days.
- The product is in its original, unopened packaging.
- The product is unused and in the same condition as when it was delivered.
- Customized or personalized items cannot be returned unless they are defective.
3. Initiating a Return
If you meet the return eligibility criteria, you can initiate a return by following these steps:
- Contact our Customer Support Team at [email protected] to request a Return Authorization (RA) number.
- Package the product securely, including all original packaging and accessories.
- Include the RA number on the outside of the package.
- Ship the package to our address at Wembley Estate.
4. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved:
- Your refund will be processed, and a credit will be applied to your original method of payment within 2 business days.
- Refunds typically take 2 business days to appear on your account, depending on your payment provider.
5. Shipping Costs
- You will be responsible for paying your shipping costs for returning the item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact our Customer Support Team within 7 days of receiving your order. We will provide instructions for returning the item and, upon inspection, offer a replacement or a full refund, including shipping costs.
7. Contact Information
If you have any questions or need assistance with your return or refund, please reach out to us:
Email: [email protected] Address: Wembley Estate
We aim to provide excellent customer support, and your satisfaction is our priority. Thank you for choosing PowerPlayerWorld